What 24/7 Public Safety Support Taught Me About Reliability
Years of on-call for 911 and law enforcement systems shaped how I think about runbooks, automation, dashboards, synthetic transactions, and the hero anti-pattern.
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Notes from current builds and hard-earned lessons from modernization, production support, and AI developer tooling.
Years of on-call for 911 and law enforcement systems shaped how I think about runbooks, automation, dashboards, synthetic transactions, and the hero anti-pattern.
Read noteWhat document AI looks like when it stops being chat-with-PDF and starts being workflow.
Read noteA modernization playbook drawn from early GovCloud planning with AWS ProServ and a current on-prem-to-EKS migration.
Read noteA working note from a current internal AI developer platform rollout: what not to measure, what to measure, and where trust breaks.
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